Grosvenor Garden Centre

Firstly when my husband and I shopped at the garden Center we were over charged by quite a bit it was only that my husband queried the amount that it was checked and my husband was given the extra back. We were very disgusted with the assistant whom had been asked to go and fetch a copy of a children’s book of which we were told there were ten copies of in the ware house. We paid for our shopping including the book which had been damaged with the dust cover being very badly ripped . We waited and waited. I am disabled and use a crutch to walk with I was by now in pain there was nowhere for me to sit down so I asked my husband to go and ask where the book was ? I had notice a staff member walking back and forth getting bags ect for the staff member whom had serviced us. On my husband asking if the book had been found that it was the staff member whom was to fetch the book stated that she had looked but there were non left . We were not far from the till. That we had used but at no time were we approached to inform us that there were no books even though the competitor stated ten copies were there . There was no apologies at anytime. I do not belive the staff member had not bothered to look at all for the book . The staff are giving the appearance of not having had any suitable training of how to deal with customers or how to have and use manners.

A very nice garden centre plenty of plants and good quality. Food at cafe - a very good choice. Found staff to be helpful. Visited a garden centre near Chirk that was terrible, place was almost empty. Will be back again soon.