Coletta & Tyson Garden Centre

I bought what was clearly labelled as a Gage tree in 2019 that, when it came to fruit turned out to be a Victoria Plum. I emailed the company to claim a refund but after nearly two weeks of waiting I had no reply. I went into the garden centre and spoke to a manager. He told me they had, “been having problems with emails”, but didn’t elaborate or apologise. I explained the problem, produced the original receipt for the Gage tree and pictures of what it had turned out to be. All that was offered as a solution to them selling me the wrongly labelled product was for me to dig it up, bring it back and gain a credit note for when (if) they got a Gage tree into stock. No apology was offered for the error and there was no acknowledgement of the work I would have to do to bring the tree back to them! After a year in the ground and the fact that I’d put a brick border around the tree I can’t see digging the it up as a good option. I expected a full or partial refund for the error they had made, but no mention of any recompense was made. I moved to the area last year and spent at least £300 at Coletta and Tyson. I shan’t bother going in their ever again and would advise others to try elsewhere if they want proactive and helpful service and good aftercare.